온라인 지적민원서비스 재이용의사결정 영향요인 분석 : 수원시 사례를 중심으로

온라인 지적민원서비스 재이용 의사결정 요인을 분석했다.

The level of public demand for civil administration is increasing. This is an analysis of the increasing number of complex and challenging group civil services. The government believes that environmental changes to civil administration are needed. In other words, this means seeking change from bureaucratic administration to national administration and shifting the subject of civil administration from supplier to consumer. To do this, the government intends to carry out an open administration that reflects people's intentions and demands, rather than directly delivering services to civil services. Korea has a surprisingly high Internet penetration rate.

Everyone has a mobile phone, and there is an excellent environmental background to use it. Despite the distinct environmental factors that can be easily accessed, the low service utilization rate means that the government has high accessibility. Therefore, this study questioned the extent of the actual use of online and offline cadastral services, whether there are problems with online cadastral services, and what influences the decision making on the reuse of online cadastral services.

The purpose of this study is to analyze the impact of online citizens on the reliability, satisfaction, and reuse decision of cadastral services, and to suggest policy suggestions for the most effective measures to activate them. To achieve the purpose of this study, the impact status of online cadastral service was identified. After all, this is a matter of prevention, and in the functional aspect of cadastral development, and although the types of cadastral services provided by the administrative agencies vary, the application of the certification and land movement application provided by the "Governments 24" and "Korea Real estate Administration intelligence System" is not possible.

It was limited. The survey results were verified through research analysis, and a research model and a hypothesis were established based on the review of previous studies. The research model identified whether the independent variables had direct or indirect effects on each variable by setting the online cadastral service quality as the primary independent variable, reliability and satisfaction as the second independent variable as well as the parameter, and the reuse decision as to the dependent variable.

As a research method, first, the research concept of online cadastral service quality, reliability, satisfaction, and reuse decision was established based on the literature review and empirical research. Second, based on this, conceptual characteristics of study and research model were established, and research hypotheses were established. Third, for the empirical survey, the survey was completed after the questionnaire was written, and the survey subjects were selected.

Fourth, descriptive statistics and basic analysis were conducted on collected questionnaires, and statistical analyses such as structural equation model analysis and additional analysis needed to determine model suitability were conducted to test the hypothesis. The survey was conducted using the self-administered questionnaire survey method. The time range was conducted from August 20 to September 19, 2019, for about one month. The survey was conducted on general citizens who acquired land information through access to online cadastral service.

Fifth, SPSS 25.0 statistical program was used as the basic stage of statistical analysis for research model verification, and normality verification was conducted based on descriptive statistical analysis. Also, reliability verification was performed by examining the Cronbach-Alpha coefficients for each measurement variable. Sixth, the AMOS 26.0 statistical program was used to analyze the structural equation model, and confirmatory factor analysis was performed to verify the validity of each measurement variable.

Subsequently, various model-fit indexes were reviewed to improve the model's suitability by conducting a structural model verification on the first designed model using the measured variables with both reliability and validity. Also, through the structured model analysis, the covariance was set between the error terms that showed a large error, thereby improving the goodness of fit of the model. Seventh, the direct effect was reviewed based on the path coefficient to verify the research hypothesis, and the effect decomposition was conducted to examine the indirect effect.

The final hypothesis test was done through a comprehensive review of the two methods, and based on the results, practical suggestions were made. As a result, it was confirmed that satisfaction with the online cadastral service is the most critical factor for the reuse of the online cadastral service. Therefore, for the online cadastral service customer, the focus should be on improving service satisfaction. To increase the satisfaction of these services, first, it is necessary to simplify the existing online application process and increase the accessibility of users.

Second, the promotion of the current system should be sufficiently expanded to take advantage of the advantages that the general citizens did not know and use. Third, the revision of related laws on the system should be revised. Rather than maintaining the system in the existing framework, it is necessary to prepare a system that inspires citizens through customized system improvements that meet the needs of changed citizens. Lastly, a dedicated helper system should be established to create silver employment personnel.

Considering the fact about cadastral that the institutional understanding is still low compared to the aspirations of citizens, it is possible to utilize the workforce available for on-site support for cadastral retirement workers and to produce a nationwide cadastral standard manual to guide citizens' opinions. We need to expand our horizons about cadastral. 민원행정에 대한 국민의 요구수위가 올라가고 있다. 이는 복잡하고 처리곤란한 집단민원이 증가하고